Chatbot
Description
A chatbot is a conversational assistant that enables interaction with users, automatically and coherently responding to written or spoken queries.
It is primarily based on technologies such as Artificial Intelligence (AI) and Natural Language Processing (NLP) to recognize specific words or expressions and respond using predefined phrases. This allows the chatbot to follow a conversation naturally, answer users appropriately, and even execute tasks within existing systems.
Competitive Advantages
Chatbots or virtual assistants are part of the broader set of solutions that automate repetitive and high-volume tasks, helping to optimize processes and enable smarter work.
Chatbots are particularly effective when applied within a specific context or use case that requires the resolution of defined tasks, offering the following competitive advantages:
- Availability: Operate 24/7/365
- Speed and efficiency in response
- Reduction of errors in data entry and processing
- Time and cost savings
Applications
Chatbots are used across a wide range of sectors, including banking and finance, tourism, and food services, since they address common needs found in many types of companies.
The applicability of chatbots depends on their functionality and the way they interact with users or the value they provide. Main types include:
- Transactional chatbots: Allow users to make purchases or exchanges via e-commerce, track orders, etc.
- Customer service chatbots: Enable companies to provide a first level of assistance or quick access to information to resolve specific issues.
- Informational or themed chatbots: Provide the latest news or information on topics of interest.
- Marketing and sales chatbots: Gather useful data for marketing campaigns and guide customer attention toward products or services offered by the company.
Classification
Technology Areas:
- Artificial Intelligence and cognitive systems
- Data mining, Big Data, database management
- Simulation and modelling
Categories:
- Concept validation and prototyping
- Testing and validation
- Market intelligence
Keywords
Chatbots, conversational assistants, bots, conversational AI, Machine Learning, Deep Learning, Artificial Neural Networks, Human behavior analysis, Natural Language Processing
Contact
Success Stories
COVID-19 Conversational Assistant – AragonBot
A conversational assistant operating via the Telegram app, providing an automated query channel based on AI and natural language processing technologies. It delivers official, accurate, and up-to-date information from the Government of Aragón regarding COVID-19, helping to reduce pressure on health information hotlines by offering an alternative source of information.
Conversational Assistant for Complaint Analysis
An assistant bot used by the Mas Móvil Group to generate responses to users on social media in the event of service outages or failures. This bot is part of a comprehensive solution that combines telecom network monitoring with social media tracking, enabling the company to analyze the social impact of service issues and mitigate it by quickly responding to user concerns regarding their services.
